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    Ultra-Host - Frequently Asked Questions
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    Account related questions
    You have to verify your account via email in order to request and manage a free SA:MP server. Check your email for a registration verification link. Click here to resend a verification email.
    NOTE: You may still buy any service without verifying your email; however, account settings (including email) can be changed without any verification.
    This error only appears if you haven't verified your account. You can only change your email and password settings from the same IP and computer you have used to register. Verify your account in order to change email and password settings. Password can always be changed through password reset form here.
    This error appears when you have logged in an account that doesn't belong to you or someone logged in to your account. Account sharing is against the rules while owning a free SA:MP server. Sub-user access should be used in this case, which can be found in the control panel. Account lock is permanent and it cannot be removed. Account lock will only affect free SA:MP server you may still buy a service without problems.
    Your payment has failed to process through our systems. You can manually process it by clicking "here", as stated in the message.
    Check if you have "You have unfinished PayPal payment" message in server list page (Home). Payments can take up to 10 minutes to appear in the account. Please note that PayPal payments can sometimes be delayed for 24 hours due to PayPal review policy.
    You can always contact us regarding your payments by clicking here.
    Unfortunately, at the moment it's not possible to close an account. You can only stop using it.
    Services related questions
    We currently accept Paypal, Skrill (moneybookers), Credit/Debit card, paysafecard, mobile, rapipago, bank transfer, Bitcoin and many more. You can find all payment methods before finishing order.
    You don't need to wait. After payment is confirmed your server will automatically appear in your account.
    Server usually lasts minimum of one month. You can find server expiration date in server list (Home). Free SA:MP servers last as long as you don't break our server rules or Terms Of Service.
    You can use online FTP, File Manager or any FTP client (for example, FileZilla) to connect to the FTP server using your details from control panel.
    Click "Renew" button at the server list (It will appear next to "Manage" under Home) and follow the form to change your plan. If you want to downgrade your plan you can only do that 3 days before expiration date.
    You just need to click on "Server Version" in the control panel and choose the server version you want.
    If version you need is missing you can contact us by clicking here.
    SA:MP related questions
    You can run any gamemode you want. There are no limitations.
    No, you are not allowed to request more than one free server. Creating another account and trying to request a server will result in all your accounts getting suspended.
    You are missing one or more plugins. Load all needed plugins for your gamemode to run properly. Our systems run on Linux, therefore, Linux (.so) plugins are needed.
    Our systems run on Linux, therefore, Linux (.so) plugins are needed. You can install several basic plugins by clicking "Plugins" in the control panel.
    Minecraft related questions
    World generated from previous version might not be compatible with the new server. Remove your world files and try again. Please note if you reinstall your server your server version will be switched back to default and you will need to change it again before starting your server.
    There are 2 ways of doing it. Follow one of the given steps:

    - Click "Server configuration",
    - Find "online_mode" and write "false",
    - Click "Save" and restart your server.


    - Click "File manager" and open file "server.properties",
    - Change "online-mode" to "false",
    - Click "Save" and restart your server.

    Statistics
    Services
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    - Online servers: 1,623
    - Registered users: 104,325
    - Uptime: 6 years, 5 months and 18 days.

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